Shipping Policy

 

---

Order Processing

Orders are processed Monday through Friday, excluding holidays.
Most orders ship within 1–2 business days after payment is received and verified.
Orders placed after 12 PM CST or on weekends will be processed the next business day.

---

Shipping Methods & Delivery

We ship via USPS, UPS, or FedEx, depending on your location and order size.
Delivery times typically range from 2–5 business days within the continental U.S. once the order has shipped.
Shipping rates are automatically calculated at checkout based on package weight, distance, and carrier.

---

Order Tracking

When your order ships, you will receive an email containing a tracking number.
Please allow up to 24 hours for the tracking link to activate.

---

Shipping Restrictions

We do not ship kratom products to states, counties, or cities where kratom is restricted or banned.
Orders placed with a prohibited shipping address will be canceled and refunded.

Current restricted areas include (subject to change):

Alabama
Arkansas
Indiana
Louisiana
Rhode Island
Vermont
Wisconsin
Los Angeles County, CA
San Diego, CA
Sarasota County, FL
Jerseyville, IL
Edwardsville County (IL)
Columbus (MS)
Union County (MS)

---

Damaged or Lost Packages

If your package arrives damaged, contact us within 3 days of delivery at support@nakedkratom.com and include clear photos of the packaging and product.
If your order is lost in transit, we will contact the carrier to investigate. Once confirmed, we may issue a replacement or refund at our discretion.

---

Address Errors

Please verify your shipping address before completing checkout.
We are not responsible for delays or losses caused by incorrect or incomplete addresses.

---

Returns

Due to the nature of our products, all sales are final.
We do not accept returns or exchanges once a product has left our facility.