Refund policy

Return & Refund Policy

All Sales Are Final

Due to the nature of our products, all sales are final.
We do not accept returns or exchanges once a product has left our facility.

Order Cancellations

Orders may only be canceled before they are shipped.
Once tracking information has been created, the order cannot be canceled or modified.
If you need to cancel an order, contact us immediately at support@nakedkratom.com with your order number.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, notify us within 3 days of delivery at support@nakedkratom.com.
Please include your order number, a brief description of the issue, and clear photos of the product and packaging.
We will review your case and may issue a replacement or partial refund at our discretion.

Lost Packages

If your order is marked as delivered but you have not received it, please contact the shipping carrier directly first to confirm delivery details.
If the carrier cannot locate the package, reach out to us at support@nakedkratom.com for further assistance.
We are not responsible for packages lost due to incorrect addresses provided by the customer.

Refunds (if approved)

Once a refund is approved, it will be processed back to your original payment method within 3–7 business days, depending on your bank or card issuer.

Non-Returnable Items

We cannot accept returns or provide refunds for:

  • Opened or used products

  • Items damaged after delivery

  • Products purchased from third-party resellers or marketplaces